PAYMENT AND RETURNS

Last updated and effective as of JANUARY 17TH, 2026

TERMS OF SALE

Certain products and services are made available by Studio Lowsheen (“Company,” “we,” “us,” or “our”) through studiolowsheen.com (the “Website”). By purchasing any products or services through the Website, you confirm that you have read, understood, and agree to be bound by these Payment and Returns terms in effect at the time of purchase (the “Terms of Sale”). These Terms of Sale may be updated at any time in our sole discretion, and any changes apply to purchases made after the updated terms are posted. You should review these Terms of Sale before each purchase. If you do not agree to these Terms of Sale, do not make a purchase through the Website.

PURCHASES VIA THE WEBSITE

You agree to pay all charges at the prices in effect at the time of purchase for products or services purchased by you, or by others using your account or payment method. You authorize us, or our designated payment processor, to charge your chosen payment method for such purchases. Posted prices generally do not include applicable taxes, duties, customs charges, or similar governmental fees, which may be charged where applicable. Prices and availability may change without notice. We reserve the right to correct pricing or descriptive errors, including after an order has been submitted or payment has been requested.

Products purchased or otherwise provided through the Website, including any samples or gift items, are for personal use unless otherwise agreed in writing and are not intended for resale.

PURCHASE QUALIFICATIONS AND ACCOUNT SECURITY

To make a purchase, you must comply with these Terms of Sale and the Terms and Conditions of the Website. You accept responsibility for all purchases and activity conducted through your account or using your payment method. We reserve the right to refuse, cancel, or limit orders, and to suspend or terminate accounts, at any time in our sole discretion, including where we suspect misuse, fraud, or policy violations.

ORDERS AND PRICING

All orders are subject to acceptance by Studio Lowsheen and, where applicable, by the relevant maker, fabricator, or supplier. Quotes are generally valid for thirty days unless otherwise stated, and remain subject to correction for errors. Following receipt of an order, an invoice or order confirmation may be issued. The invoice or order confirmation reflects the details of the order and supersedes prior correspondence relating to that specific order. Unless we receive written notification of requested changes within twenty-four hours of issuance, we may proceed with production and processing based on the invoice or order confirmation.

PAYMENT METHOD AND TERMS

By submitting an order, you authorize our designated payment processor to charge the payment method you specify for the purchase amount. Unless otherwise agreed in writing, orders must be paid in full prior to release for shipment or collection.

CUSTOM AND DESIGN MODIFICATIONS

Requests for modifications outside standard specifications may be possible. All modification requests must be submitted in writing and are subject to approval. Approved modifications may require additional lead time and may incur additional cost.

ORDER AMENDMENTS

Production or procurement may begin shortly after an order is placed. For this reason, changes may only be possible if manufacturing or procurement has not started. All change requests must be submitted in writing. We do not guarantee that requested changes can be accommodated. If a change is approved, additional cost and lead time may apply.

LEAD TIMES

Estimated lead times are provided in good faith and are not guaranteed. Lead times may change due to workshop scheduling, material availability, logistics constraints, peak demand periods, or holidays. Where possible, we will provide updated timing once an order is confirmed and as production progresses.

SPECIFICATIONS AND AVAILABILITY

All drawings, dimensions, samples, descriptive visuals, and specifications are provided as a guide only. We reserve the right to revise design details, dimensions, construction methods, materials, or pricing to reflect production realities, supplier changes, or product development. Products or services may be revised, discontinued, or become unavailable without notice. If an ordered product becomes unavailable, we may substitute an item of equal or greater value, propose an alternative, or cancel the order. If an order is canceled after payment has been taken, we will refund the portion paid for the canceled item or service.

ERRORS AND CORRECTIONS

We aim to present accurate information, but we do not warrant that product descriptions, pricing, photographs, specifications, availability, or other content is accurate, complete, reliable, current, or error-free. If an error occurs, we reserve the right to correct the error, update information, revise an order where necessary, charge the correct price if applicable, or cancel the order and refund amounts charged for the canceled portion.

IMAGES, MATERIALS, AND SIZING

Images are provided for illustrative purposes. Display settings and devices may affect how colors and materials appear. Many finishes and materials, including wood, stone, and metal, vary naturally and may also vary through hand-finishing processes. Variations in tone, grain, veining, texture, and character are inherent and are not considered defects. Natural oxidation, patina development, and aging may occur and are not grounds for return or refusal. Measurements, weights, dimensions, and capacities are approximate. Drawings and descriptions are intended to provide a general indication of the goods and do not form part of a separate specification agreement unless expressly agreed in writing.

SHIPPING, DELIVERY, AND DAMAGES

Before ordering, you are responsible for confirming that you can receive the items ordered, including access through doorways, corridors, lifts, stairs, and any other constraints at the delivery location. Shipping and delivery arrangements will be confirmed once goods are ready for dispatch. Unless otherwise agreed, orders must be paid in full before goods are released. Transit times are outside our control. You must provide full written details of any access constraints prior to delivery. Additional charges may apply for unusual access or special handling not disclosed in advance.

Where white glove delivery is arranged, goods must be inspected at delivery and signed for. Visible damage must be noted at the time of delivery. You are responsible for inspecting goods thoroughly and reporting any damage, defects, or issues within forty-eight hours of delivery. Damage occurring in transit must be reported within forty-eight hours. If you select your own carrier, any freight claims must be filed directly with that carrier, and Studio Lowsheen is not responsible for loss or damage caused by third-party carriers selected by you.

If delivery cannot be completed due to your failure to accept delivery, delays, or site access limitations, you are responsible for additional costs incurred, including re-delivery and storage fees.

FORCE MAJEURE

Studio Lowsheen is not liable for failure to perform or delays caused by events beyond our reasonable control, including fire, flood, strikes, labor disruption, acts of God, governmental acts, riot, pandemic, embargo, fuel or energy shortage, transportation disruption, inability to obtain materials or manufacturing capacity, or supplier failure. In such circumstances, we may extend delivery timelines, allocate available production capacity, propose alternatives, or cancel an order. Delays do not constitute a breach of contract and do not give rise to liability for damages.

RETURNS AND REPLACEMENTS

This Returns and Replacements policy applies to products purchased from Studio Lowsheen through the Website or directly from us.

Unless otherwise agreed in writing, products are made to order. For this reason, orders cannot be cancelled once production has commenced, and we do not offer refunds or store credit for change of mind.

Only items that are damaged or defective upon delivery may be eligible for replacement. You must inspect goods immediately upon delivery and notify us in writing of any damage or suspected defect within forty-eight hours of delivery. Claims submitted after forty-eight hours may be refused.

To qualify for a replacement, you must provide supporting documentation reasonably requested by us, which may include photographs, delivery documentation, packaging condition, and a written description of the issue. Where a return is required, items must be returned in original packaging with original packing materials and a copy of the shipping or delivery documentation.

Upon receipt of a returned item, Studio Lowsheen will assess whether the issue reported qualifies as damage or defect present upon delivery. If no fault is found, we may refuse the claim and may arrange re-delivery of the item to you at your cost.

Studio Lowsheen will not accept returns for items that have been used, altered, mishandled, installed improperly, or damaged after delivery, or for damage caused by third parties not under our control. We are not responsible if returned items are lost, stolen, or mishandled in return transit.

Shipping charges are non-refundable. If a replacement is approved, replacement goods will be shipped at no additional charge, except where expedited shipping or upgraded services are requested.

CONTACT

Questions about these Payment and Returns terms may be directed to Studio Lowsheen at info@studiolowsheen.com